SMS Terms & Conditions

---

By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from Prosper Healthcare and Consulting, PLLC. These messages may be sent using automated technology. Consent to receive SMS messages is not a condition of receiving healthcare services.

If you opt in, you may receive text messages related to:

• Appointment reminders and confirmations
• Scheduling updates
• Billing and insurance notifications
• Care coordination and follow-up messages
• Limited, non-urgent clinical communication

Message frequency may vary depending on your interaction with our practice and your healthcare needs. inclusion of any link does not imply endorsement by us of the site or any association with its operators. 

Message and data rates may apply depending on your mobile carrier plan. Prosper Healthcare and Consulting, PLLC is not responsible for any charges incurred. 

You may opt in to receive SMS messages through:

• Online forms on our website
• Patient registration or intake forms
• Verbal consent during communication with our staff

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for help

You may also contact our office at (336) 698-3157 to request removal from SMS communications.

We respect your privacy. Phone numbers collected for SMS communication will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

For more information, please review our Privacy Policy: https://prosperhcc.com/privacy-policy 

While we take reasonable steps to protect your personal and health information, SMS messaging is not always secure. By opting in, you acknowledge and accept the risks associated with electronic communication, including potential unauthorized access.

We limit the use of SMS for sensitive health information and recommend using secure communication channels (such as the patient portal) when appropriate.

SMS messaging is not intended for urgent or emergency medical concerns. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

SMS messaging is intended for administrative and limited clinical purposes only.

Text messaging should not be used for:

• Urgent medical concerns
• New or worsening symptoms requiring immediate evaluation
• Complex medical discussions

Diagnosis and treatment decisions require a formal visit (in-person or telehealth).

Messages are monitored during business hours. Responses may take up to 1–2 business days. Messages sent outside of business hours will be addressed on the next business day.

 Mobile carriers are not liable for delayed or undelivered messages. 

• Limited, non-urgent clinical communication

We do not guarantee that SMS messages will be delivered in a timely or reliable manner. 

Prosper Healthcare and Consulting, PLLC reserves the right to update or modify these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. 

If you have questions regarding these SMS Terms & Conditions, please contact us by phone at 336-698-3157, by email at office@prosperhcc.com or by mail at 3980 Premier Dr Ste 110-1018, High Point, NC 27265.